# MLL INTAKE ASSISTANT - COMPREHENSIVE HISTORICAL DATA ANALYSIS
## Full Functional Coverage Enhancement Plan

**Generated**: January 18, 2026
**Objective**: Achieve 100% functional coverage based on historical data analysis
**Approach**: Zero breaking changes - all enhancements are additive only

---

## EXECUTIVE SUMMARY

### Historical Data Analyzed
| Source | Records | Date Range |
|--------|---------|------------|
| IRIS Solution Intake | 3,091 | 2019-06-19 to 2025-09-04 |
| JIRA Epics | 7,210 | Multi-year |
| JIRA User Stories | 6,551 | Multi-year |
| **TOTAL** | **16,852** | 6+ years |

---

## PHASE 1: COMPONENT TYPE ANALYSIS

### 1.1 Discovered Component Types from Historical Data

**From JIRA Epics (7,210 records):**
| Component | Epic Count | Category |
|-----------|------------|----------|
| Network | 1,616 | Infrastructure |
| ProjectDemand | 1,143 | Demand Management |
| MACD | 927 | Change Management |
| AgileDemand | 697 | Demand Management |
| TSInternalDemand | 625 | Demand Management |
| Firewall | 561 | Security |
| RF | 522 | Wireless |
| Intake_2022 | 389 | Intake |
| LMDW-Demand | 377 | Demand Management |
| Workloads | 271 | Compute |
| MPOD | 265 | Special |
| Workstations | 240 | Compute |
| Server Provisioning | 217 | Compute |
| EstimateDemand | 211 | Demand Management |
| Facilities | 131 | Facilities |
| ICE | 129 | Special |
| Cloudx | 122 | Cloud |
| TLM | 112 | Network |
| ISRM | 107 | Security |
| Wearables | 105 | IoT |
| Application_IGEL | 93 | Application |
| Application_Vaisala | 87 | Application |
| Application - BMS/EMS | 74 | Application |
| IGEL | 74 | Application |
| Network_Cabling | 70 | Infrastructure |
| Logical_CR | 67 | Change Management |
| SDWAN | 60 | Network |
| Consultation | 59 | Service |
| Solution Architecture | 59 | Service |
| Zebra Printers | 50 | Hardware |
| Firewall Lockdown | 49 | Security |
| RDS | 42 | Application |
| NAS | 42 | Storage |
| Logical_Cabling | 37 | Infrastructure |
| Application Hosting | 34 | Application |
| LMDW | 31 | Special |
| Deliver_Cyber | 25 | Security |
| Decom_Building | 24 | Facilities |

**From JIRA User Stories (6,551 records):**
| Component | Story Count | Category |
|-----------|-------------|----------|
| Network | 1,733 | Infrastructure |
| ProjectDemand | 1,275 | Demand Management |
| TSInternalDemand | 1,242 | Demand Management |
| MACD | 1,023 | Change Management |
| AgileDemand | 862 | Demand Management |
| RF | 449 | Wireless |
| Firewall | 405 | Security |
| EstimateDemand | 280 | Demand Management |
| MPOD | 236 | Special |
| Workstations | 220 | Compute |
| Server Provisioning | 173 | Compute |
| SDWAN | 163 | Network |
| Application_IGEL | 114 | Application |
| IGEL | 106 | Application |
| Facilities | 100 | Facilities |
| Application_Vaisala | 95 | Application |
| Application - BMS/EMS | 71 | Application |
| Network_Cabling | 71 | Infrastructure |
| Zebra Printers | 67 | Hardware |
| Logical_CR | 55 | Change Management |
| Program | 43 | Management |
| RDS | 37 | Application |
| TLM | 30 | Network |
| ISRM | 27 | Security |
| Decom_Building | 25 | Facilities |

### 1.2 Component Types Currently Supported (config.py)
```python
COMPONENT_TYPES = [
    "Network", "Firewall", "RF", "Workstations", "Servers",
    "VLAN", "Switch", "LAN/WAN", "Connectivity", "Infrastructure"
]
```

### 1.3 GAPS IDENTIFIED - Missing Component Types
- [ ] MACD (927+1023 = 1,950 records) - **HIGH PRIORITY**
- [ ] ProjectDemand (1,143+1,275 = 2,418 records) - **HIGH PRIORITY**
- [ ] TSInternalDemand (625+1,242 = 1,867 records) - **HIGH PRIORITY**
- [ ] AgileDemand (697+862 = 1,559 records) - **HIGH PRIORITY**
- [ ] EstimateDemand (211+280 = 491 records) - **MEDIUM PRIORITY**
- [ ] MPOD (265+236 = 501 records) - **MEDIUM PRIORITY**
- [ ] Server Provisioning (217+173 = 390 records) - **MEDIUM PRIORITY**
- [ ] Facilities (131+100 = 231 records) - **MEDIUM PRIORITY**
- [ ] TLM (112+30 = 142 records) - **MEDIUM PRIORITY**
- [ ] SDWAN (60+163 = 223 records) - **MEDIUM PRIORITY**
- [ ] Application_IGEL (93+114 = 207 records) - **MEDIUM PRIORITY**
- [ ] Application_Vaisala (87+95 = 182 records) - **LOW PRIORITY**
- [ ] Application - BMS/EMS (74+71 = 145 records) - **LOW PRIORITY**
- [ ] Network_Cabling (70+71 = 141 records) - **LOW PRIORITY**
- [ ] ISRM (107+27 = 134 records) - **LOW PRIORITY**
- [ ] Logical_CR (67+55 = 122 records) - **LOW PRIORITY**
- [ ] RDS (42+37 = 79 records) - **LOW PRIORITY**
- [ ] Decom_Building (24+25 = 49 records) - **LOW PRIORITY**
- [ ] LMDW-Demand (377 records) - **MEDIUM PRIORITY**
- [ ] Workloads (271 records) - **LOW PRIORITY**
- [ ] IoT/Wearables (105 records) - **LOW PRIORITY**
- [ ] Zebra Printers (117 records) - **LOW PRIORITY**

---

## PHASE 2: WORKFLOW STATE ANALYSIS

### 2.1 IRIS Workflow States (3,091 records)

**Stage Distribution:**
| Stage | Count | Percentage |
|-------|-------|------------|
| Completed | 2,910 | 94.1% |
| Closed Incomplete | 95 | 3.1% |
| Request Cancelled | 76 | 2.5% |
| Fulfillment | 10 | 0.3% |

**State Distribution:**
| State | Count | Percentage |
|-------|-------|------------|
| Closed | 2,975 | 96.2% |
| Fulfilled | 93 | 3.0% |
| Work In Progress | 15 | 0.5% |
| Approved | 7 | 0.2% |
| Waiting on Customer | 1 | 0.03% |

**Status (u_status) Distribution:**
| Status | Count | Percentage |
|--------|-------|------------|
| Complete | 2,804 | 90.7% |
| Rejected | 105 | 3.4% |
| Customer Canceled | 65 | 2.1% |
| Customer Action | 1 | 0.03% |
| Incomplete | 1 | 0.03% |

**Approval Distribution:**
| Approval | Count | Percentage |
|----------|-------|------------|
| Approved | 3,025 | 97.9% |
| Cancelled | 66 | 2.1% |

### 2.2 JIRA Workflow States

**Epic Status Distribution (7,210 records):**
| Status | Count | Percentage |
|--------|-------|------------|
| Completed | 6,074 | 84.2% |
| In Progress | 824 | 11.4% |
| Open | 312 | 4.3% |

**Epic Status Custom Field:**
| Status | Count |
|--------|-------|
| Done | 395 |
| In Progress | 206 |
| To Do | 107 |

**Story Status Distribution (6,551 records):**
| Status | Count | Percentage |
|--------|-------|------------|
| Completed | 4,922 | 75.1% |
| ABFZ | 834 | 12.7% |
| Open | 552 | 8.4% |
| In Progress | 175 | 2.7% |
| In Review | 14 | 0.2% |
| Ready | 12 | 0.2% |
| Reopened | 2 | 0.03% |

### 2.3 Workflow States Currently Supported
- UNKNOWN (used as default)
- No dedicated workflow state management

### 2.4 GAPS IDENTIFIED - Missing Workflow States
- [ ] Completed
- [ ] In Progress
- [ ] Open
- [ ] Closed
- [ ] Fulfilled
- [ ] Work In Progress
- [ ] Approved
- [ ] Waiting on Customer
- [ ] Rejected
- [ ] Customer Canceled
- [ ] Customer Action
- [ ] Incomplete
- [ ] Fulfillment
- [ ] Closed Incomplete
- [ ] Request Cancelled
- [ ] ABFZ (JIRA specific)
- [ ] In Review
- [ ] Ready
- [ ] Reopened
- [ ] Done
- [ ] To Do

---

## PHASE 3: REGIONAL ANALYSIS

### 3.1 Region Distribution from JIRA

**Custom Field (Region):**
| Region | Epic Count | Story Count | Total |
|--------|------------|-------------|-------|
| EMEA | 169 | 301 | 470 |
| LATAM | 120 | 121 | 241 |
| ASPAC | 74 | 52 | 126 |
| Global | 18 | 20 | 38 |

**Labels-based Region Distribution:**
| Region Label | Count |
|--------------|-------|
| Rgn_NA | 876 |
| Rgn_EMEA | 691 |
| Rgn_LATAM | 255 |
| Rgn_ASPAC | 168 |
| Region-NA | 152 |

### 3.2 Regions Currently Supported
```python
MLL_SITES = {
    "6749": {"region": "Americas"},
    "6750": {"region": "Americas"},
    "6751": {"region": "EMEA"},
    "6752": {"region": "Americas"},
    "6753": {"region": "EMEA"},
    "6754": {"region": "Americas"},
    "6755": {"region": "EMEA"},
    "6756": {"region": "EMEA"},
}
```

### 3.3 GAPS IDENTIFIED - Missing Regions
- [ ] NA (specific North America identifier)
- [ ] LATAM (241 records)
- [ ] ASPAC (126 records)
- [ ] Global (38 records)

---

## PHASE 4: SITE ANALYSIS

### 4.1 Sites from Historical Data

**Labels-based Site Distribution:**
| Site Label | Count |
|------------|-------|
| Site_5026 | 276 |
| Site_6749 | 237 |
| Site_5619 | 188 |
| Site_6688 | 162 |
| Site_1859 | 149 |
| Site_6911 | 136 |
| Site_5178 | 133 |
| Site_Global | 127 |
| Site_5040 | 126 |
| Site_5282 | 119 |

**Project ID Distribution (Top 20):**
| Project ID | Count | Likely Site |
|------------|-------|-------------|
| 10000424 | 175 | Limerick |
| 10001056 | 171 | Gurabo |
| 10000464 | 157 | Unknown |
| 10002172 | 143 | Unknown |
| 10001606 | 132 | Unknown |
| 10001112 | 116 | Unknown |
| 10001575 | 85 | Unknown |
| 10001346 | 79 | Unknown |
| 10001092 | 69 | Unknown |
| 10000529 | 67 | Unknown |

### 4.2 Sites Currently Supported
8 sites in MLL_SITES dictionary

### 4.3 GAPS IDENTIFIED - Missing Sites
- [ ] 5026 (276 records)
- [ ] 5619 (188 records)
- [ ] 6688 (162 records)
- [ ] 1859 (149 records)
- [ ] 6911 (136 records)
- [ ] 5178 (133 records)
- [ ] 5040 (126 records)
- [ ] 5282 (119 records)
- [ ] Global (127 records)

---

## PHASE 5: PRIORITY ANALYSIS

### 5.1 Priority Distribution from JIRA

**Epic Priority (7,210 records):**
| Priority | Count | Percentage |
|----------|-------|------------|
| Low | 3,900 | 54.1% |
| Medium | 2,410 | 33.4% |
| High | 772 | 10.7% |
| Critical | 104 | 1.4% |
| Blocker | 18 | 0.2% |
| Lowest | 4 | 0.1% |
| Highest | 2 | 0.03% |

**Story Priority (6,551 records):**
| Priority | Count | Percentage |
|----------|-------|------------|
| Low | 5,090 | 77.7% |
| Medium | 1,036 | 15.8% |
| High | 282 | 4.3% |
| Blocker | 50 | 0.8% |
| Critical | 47 | 0.7% |
| Highest | 4 | 0.1% |
| Lowest | 2 | 0.03% |

### 5.2 Priorities Currently Supported
```python
class Priority(str, Enum):
    P1 = "P1"
    P2 = "P2"
    P3 = "P3"
    P4 = "P4"
```

### 5.3 GAPS IDENTIFIED - Priority Mapping
- [ ] Map JIRA Low → P4
- [ ] Map JIRA Medium → P3
- [ ] Map JIRA High → P2
- [ ] Map JIRA Critical → P1
- [ ] Map JIRA Blocker → P1
- [ ] Map JIRA Highest → P1
- [ ] Map JIRA Lowest → P4

---

## PHASE 6: TIER ANALYSIS

### 6.1 Tier Distribution from Labels
| Tier | Count | Description |
|------|-------|-------------|
| Tier_1 | 1,792 | Strategic/Critical Sites |
| Tier_TBD | 529 | To Be Determined |
| Tier_3 | 404 | Lower Priority Sites |
| Tier_2 | 251 | Medium Priority Sites |

### 6.2 Tiers Currently Supported
None - No tier support in current implementation

### 6.3 GAPS IDENTIFIED - Missing Tier Support
- [ ] Tier_1 definition and routing
- [ ] Tier_2 definition and routing
- [ ] Tier_3 definition and routing
- [ ] Tier_TBD handling

---

## PHASE 7: CAPABILITY CENTER ANALYSIS

### 7.1 Capability Centers from Component Analysis

Mapping from components to capability centers:
| Component | Capability Center |
|-----------|------------------|
| AgileDemand | Agile Demand |
| ProjectDemand | Approved Project |
| EstimateDemand | Estimate Demand |
| TSInternalDemand | TS Internal |

### 7.2 Currently Supported
```python
CAPABILITY_CENTERS = {
    "agile_demand": {...},
    "approved_project": {...},
    "estimate_demand": {...},
    "ts_internal": {...}
}
```

### 7.3 Status: ✅ COMPLETE
All 4 capability centers are supported

---

## PHASE 8: QUICK ACTION BUTTONS ANALYSIS

### 8.1 Current Quick Actions (app.py)
1. 🆕 New Intake
2. 🔴 Incident
3. 🌐 Network
4. 🔑 Access
5. 📋 Status
6. ❓ Help

### 8.2 Recommended Additional Quick Actions
Based on historical component usage:

**High Priority (>500 records):**
- [ ] 🔧 MACD Request (1,950 records)
- [ ] 📊 Project Demand (2,418 records)
- [ ] 📈 Agile Demand (1,559 records)
- [ ] 🏢 TS Internal (1,867 records)
- [ ] 🔥 Firewall (966 records)
- [ ] 📡 RF/Wireless (971 records)

**Medium Priority (100-500 records):**
- [ ] 💻 Server Provisioning (390 records)
- [ ] 🖥️ Workstation (460 records)
- [ ] 🏭 Facilities (231 records)
- [ ] 🌐 SD-WAN (223 records)
- [ ] 📱 MPOD (501 records)
- [ ] 🔌 Cabling (141 records)

---

## TODO IMPLEMENTATION TRACKER

### ✅ PHASE 1: Configuration Enhancement
- [x] Task 1.1: Create config_enhanced.py with extended component types
- [x] Task 1.2: Add extended site dictionary (14+ sites)
- [x] Task 1.3: Add region definitions (NA, EMEA, LATAM, ASPAC, Global)
- [x] Task 1.4: Add tier definitions
- [x] Task 1.5: Add workflow state definitions
- [x] Task 1.6: Add priority mappings (JIRA → MLL)
- [x] Task 1.7: Add helper functions for lookups

### ✅ PHASE 2: Schema Enhancement
- [x] Task 2.1: Create schemas_enhanced.py with new enums
- [x] Task 2.2: Add ComponentType enum (23+ types)
- [x] Task 2.3: Add Region enum
- [x] Task 2.4: Add Tier enum
- [x] Task 2.5: Add WorkflowState enum
- [x] Task 2.6: Add MADCRequest model
- [x] Task 2.7: Add RFRequest model
- [x] Task 2.8: Add ServerProvisioningRequest model
- [x] Task 2.9: Add WorkstationRequest model
- [x] Task 2.10: Add FacilitiesRequest model
- [x] Task 2.11: Add CablingRequest model

### ✅ PHASE 3: Agent Enhancement
- [x] Task 3.1: Create network_enhanced.py with multi-component support
- [x] Task 3.2: Add MACD workflow
- [x] Task 3.3: Add RF workflow
- [x] Task 3.4: Add TLM workflow
- [x] Task 3.5: Add SDWAN workflow
- [x] Task 3.6: Add Cabling workflow

### ✅ PHASE 4: UI Enhancement
- [x] Task 4.1: Create app_enhancements.py with extended quick actions
- [x] Task 4.2: Add region selection UI
- [x] Task 4.3: Add tier selection UI
- [x] Task 4.4: Add component type selection UI
- [x] Task 4.5: Add historical context display

### 🔄 PHASE 5: Integration (NEW)
- [ ] Task 5.1: Create integration module for orchestrator
- [ ] Task 5.2: Add routing logic for new component types
- [ ] Task 5.3: Add validation for all discovered patterns
- [ ] Task 5.4: Add test coverage for all workflows
- [ ] Task 5.5: Create production deployment guide

---

## SUCCESS METRICS

| Metric | Before | After | Target |
|--------|--------|-------|--------|
| Component Types Supported | 10 | 30+ | 100% |
| Regions Supported | 2 | 5 | 100% |
| Sites Supported | 8 | 20+ | 100% |
| Workflow States | 1 | 20+ | 100% |
| Priority Mappings | 4 | 7 | 100% |
| Tier Support | 0 | 4 | 100% |
| Quick Actions | 6 | 18+ | 100% |

---

## NEXT STEPS

1. **Implement Phase 5 Integration Tasks**
2. **Run comprehensive validation tests**
3. **Generate production deployment artifacts**
4. **Document all API changes**
5. **Create migration guide for existing deployments**
